www.thecosmeticshop.eu has a flexible return and exchange policy. The return and exchange policy is designed in a way so that our Customers get maximum benefit and satisfaction; which is our ultimate goal. As the products are delivered through shipping; there is a chance that the items may get damaged during transit. Customers can claim their money or else exchange their damaged item with a new one, which will be delivered.

Order cancellation

All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours.

Refunds

Your satisfaction is our #1 priority. We want you to shop with confidence. That’s why we proudly offer absolute satisfaction guarantees that ensure you’ll receive your item on time and as described.

Our highest priority is to make you happy, so everyone who shops on www.thecosmeticshop.eu receives the following guarantees:

  • full refund if you don’t receive your order;
  • full refund if your order does not arrive within the guaranteed time as described in the product information page  or in 20 business days not including 2-3 business days towards processing.
  • full or partial refund if the item is not as described;

Full refunds are not available under the following circumstances:

  • your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
  • your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).

Just send us a email at info@thecosmeticshop.eu and we will contact you and refund the purchase price.

Easy Returns

We stand behind everything we sell. If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! All shipping charges related to product exchange/return are to be paid by the customer.

Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!

Please do not send your purchase back to us unless we authorise you to do so.

We request you to mail us at info@thecosmeticshop.eu or call us at our phone number for any queries/issue related to return & exchange.

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